Terms and Conditions

These Terms govern your access to, usage of all content, Product and Services available at https://proremovalsyork.co.uk/ website (the “Service”) operated by Pro Removals (“us”, “we”, or “our”).

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Pro Removals and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).

If you use any Third Party Services, you understand that:

  • Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
  • You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.


Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.


We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your Pro Removals account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Our Services are provided “AS IS.” and “AS AVAILABLE” basis. Pro Removals and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Pro Removals, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of United Kingdom.

The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in United Kingdom.


Pro Removals reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.

Cancellation charges are as follows;

If the cancellation was made 72 hours before the appointed removal date then no cancellation charge will apply.

However, if the cancellation was made within 48 hours of the removal date then the TWO hour (Plus VAT) cancellation fee charge will apply.

The deposit will not be refunded.

Please note: All prices are subject to VAT.

Damage of Goods

Please note any damage of goods on transportation must be reported immediately in the presence of our work force. We do not cover any such damage or liability once the porters have left the premises.


Alleged damage to any item/good is frequently found, on inspection, to be wear and tear. Please note that items are susceptible to damage despite due care being taken during loading, handling, stowing, storing, and discharge, and terminal operations. Carriers shall not accept such wear and tear and such “handling damage” as a valid claim.

It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean that we were contracted for a packing service and have undertaken the responsibility to pack your goods, so in the same condition as they were in at the time when they were packed by our workforce. Otherwise, if it was self-packed and not by our workforce, we will not be liable for any damages before, during and after transportation due to the insufficient or improper packaging of goods by the client. This also includes any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us. Also, Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor.

It is your responsibility to ensure your items/goods are covered by purchasing our premium insurance which covers up to £50,000 worth of goods. Please note that if you do not purchase our GIT insurance cover then your goods are not covered and likewise you will be responsible for the goods.

Once the deposit has been paid, the remaining payment is required before fully offloading your items at the destination.

Time Slot – We always give a 3-hour time slot for arrival. The reason being as this could vary due to previous job commitments and other unforeseen circumstances on the day. Please be patient if you do expect delays from our side and be rest assured that we will arrive, as we always honour the job.


If the payment is not made within 10 days of the invoice date then the daily surplus charge will apply and will be added until the final amount is payed.

The daily surplus charge is £15 plus VAT.

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